dehya Casino & Sportsbook Data Care

This page describes what we collect when you use dehya and how we keep that data protected. We gather information necessary to operate our platform—your account details, payment information, gaming activity, and technical data—and we store it securely. We do not sell your data to third parties. We do not share your personal information beyond what is required to process your transactions, comply with law, or operate our service. Our approach is straightforward: collect what is necessary, protect it carefully, and be transparent about how we use it.

Our data practices reflect our broader commitment to transparency. We do not track you across unrelated websites. We do not use your gaming activity for advertising purposes. We keep your account details confidential. This policy explains what we collect, how we use it, who has access, how long we keep it, and what rights you have regarding your data.

Whether you access dehya from Jakarta, Surabaya, Bandung, Medan, or Semarang, or deposit via DANA, e-wallet, mobile banking, local payment, your data is handled according to this policy and applicable data protection law.

What Data We Collect

We collect information in several categories when you use dehya. Account data includes your name, email address, phone number, date of birth, and contact details provided during registration. Identity verification requires supporting documents—typically a national ID and proof of address—which we retain for compliance and account security purposes.

Payment information includes your chosen payment method and transaction history. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, date, and method. We do not store your full card numbers or banking credentials—payment processors handle that data on our behalf using encrypted systems.

Gaming activity data includes games you play, stakes placed, outcomes, and account balance changes. This information helps us detect fraud, resolve disputes, and understand platform usage. Technical data includes your IP address, browser type, device information, and session logs. We use this to troubleshoot technical issues, prevent unauthorized access, and maintain platform security.

How We Use Your Data

We use your account data to create and manage your dehya account, process your deposits and withdrawals, and communicate with you about your account status. Your email address is used for login, account notifications, and support responses. Your phone number may be used for account recovery or verification steps.

We use payment information to process transactions with payment providers and maintain transaction records for your account. We use gaming activity data to calculate your account balance, settle disputes, and detect fraudulent activity. Technical data helps us maintain platform security, identify and fix bugs, and understand how users interact with dehya.

We do not use your data for marketing purposes beyond sending you account-related emails (transaction confirmations, password resets, support responses). We do not sell your data to third parties. We do not use your gaming activity to build advertising profiles or sell behavioral information.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) receive the minimum information required to process your transaction. Identity verification providers receive your name, ID details, and address for verification purposes. These processors are contractually obligated to protect your data and use it only for the specified purpose.

Our infrastructure providers—servers, hosting services, and backup systems—may process your data as part of their service. We select providers that meet security standards and are located in jurisdictions with adequate data protection laws. Our servers may sit outside your country of residence, which means your data is transferred internationally. By using dehya, you consent to this data transfer.

We may disclose your data if required by law—court orders, government requests, or regulatory investigations. We will not voluntarily disclose your information to law enforcement without legal process. We comply with lawful government requests but generally require a warrant or subpoena before releasing account data.

We share your data with third parties only when necessary to operate dehya, process your transactions, or comply with law. We do not sell your data.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you close your account, we retain your data for a minimum of seven years to comply with financial regulatory requirements, even after account closure. This allows us to respond to disputes, tax inquiries, or fraud investigations that may occur after you stop using dehya.

Payment records are retained for the minimum period required by law, typically five to seven years. Gaming activity records are retained for the duration of your account plus a compliance period. Identity verification documents are retained while your account is active and for seven years after closure.

You can request deletion of your data after the required retention period has passed. We will delete non-essential data upon request, but we will retain financial records and identity verification documents as required by law. To request data deletion, contact our support team.

Cookies and Tracking Technologies

We use cookies to maintain your login session, remember your preferences, and detect fraud. Session cookies expire when you log out. Persistent cookies remain on your device to recognize you on future visits. We do not use cookies to track you across unrelated websites or sell tracking data to advertisers.

We may use analytics tools to understand how users interact with dehya—which pages are visited, how long sessions last, where users come from. This helps us improve the platform. Analytics data is aggregated and does not identify individuals. You can disable cookies in your browser settings, but this may affect dehya's functionality.

Your Rights and Data Access

You have the right to access your data. Log into your dehya account and view your profile, transaction history, and gaming records. You have the right to correct inaccurate information. If your account data is incorrect, contact our support team and we will update it.

You have the right to request data deletion, subject to legal retention requirements. We will delete non-essential data upon request. You have the right to data portability—we can provide your data in a standard format so you can transfer it to another service. To exercise these rights, contact our support team with your account details and request.

You have the right to opt out of non-essential communications. We will not send marketing emails, but we will continue to send account-related notifications (transaction confirmations, security alerts, support responses). You can disable email notifications in your account settings, but this may prevent you from receiving important account updates.

Security and Data Protection

We protect your data using encryption, secure servers, and access controls. Your password is encrypted—we do not store or see your actual password. Payment information is encrypted during transmission and storage. Our servers are protected by firewalls and intrusion-detection systems. Only authorized staff have access to personal data, and access is logged.

We conduct security audits and maintain backup systems to prevent data loss. If a security breach occurs, we will notify affected users and relevant authorities as required by law. We cannot guarantee absolute security—no system is immune to attack—but we maintain industry-standard protections.

Contact and Policy Updates

If you have questions about our data practices, contact our support team. We are available in Indonesian and English to discuss privacy concerns, answer questions about data retention, or help you exercise your rights. You can reach us through your account dashboard or via email.

We may update this policy as our service evolves or legal requirements change. Material changes will be communicated via email or account notification. Your continued use of dehya after policy changes indicates your acceptance of the updated policy. If you do not agree with changes, you may close your account.

This privacy policy is effective as of the date shown on our website. We are committed to protecting your data and operating transparently. Our services are available only where local law permits, and your data is processed according to this policy and applicable data protection law.